THE LEMONGRASS GUARANTEE
At Lemongrass, we always want you to be happy with your experience. If you are unhappy with your service, please contact us within 14 calendar days.
APPOINTMENTS
All phone calls are directed to our call center and a reservations specialist would be happy to help you at 817.632.7000 or book online.
Due to the high volume nature of our locations, an appointment is recommended for any service. However, we do accommodate walk-in guests if scheduling permits.
We require that services be reserved with a credit card at the time of booking. This includes the use of gift cards. We will guarantee your reservation to your credit card so kindly give us 24-hour notice if you need to cancel to avoid being charged to your card.
LATE OR MISSED APPOINTMENTS
If you are tardy to your appointment, we will make our best efforts to accommodate you, but your experience may be shortened in order to accommodate guests with appointments following yours.
In these situations, time has specifically been set aside for you and you may be asked to provide a credit or debit card on file to reserve future appointments. Lemongrass does offer reminder calls, texts, and emails 48 hours prior to your appointment to minimize this and to give our guests the opportunity to reschedule any conflicting appointments, before a card on file is required.
CANCELLATIONS
We require a 24-hour notice of cancellation for all services to avoid being charged for your services. Same day appointment cancellations are subject to a 50% cancellation charge. Please keep in mind that “no shows” and “last minute cancellations” leave our stylists and estheticians with empty appointment times. We may have turned away other guests who could have enjoyed that time slot.
Lemongrass does offer reminder calls, texts, and emails 48 hours prior to your appointment to give our guests the opportunity to reschedule any conflicting appointments in advance.
PRODUCTS
Lemongrass exclusively uses Aveda hair, skin, and body care products.
REWARDS
All Lemongrass locations participate in the Aveda Plus Rewards program. Don’t currently earn points with us? Learn more here.
CHILDREN
We do welcome children receiving services in our salon or spa. However, we strongly request that arrangements for children not receiving a service that day be made prior to your appointment. We love little ones, but also want to respect the other guests relaxing throughout the salon or spa. This also allows your service provider to focus solely on you for the entirety of your time with us.
LOCKS OF LOVE
Absolutely! Learn more here.
SURCHARGES
Due to the rising cost associated with doing business, Lemongrass charges a nominal service charge on the services provided. Pricing is as follows:
services: $1.00 – $20.00 : $0.00
$21.00 – $50.00 : $1.50
$51.00 – $120 : $2.50
$121.00 and up : $3.50
all women’s cuts are subject to a flat $2.50 surcharge
WEATHER
In the event of inclement weather, Lemongrass will decide on a day-to-day basis if we will be opening for business. We will make every effort to contact you prior to your service to reschedule your appointments. Keep up with us on Facebook and Instagram for more in-the-moment updates.
